Maastricht to Amsterdam Boat & Bike Tour

🙋 Common questions

• Can I bring my own bike?

  

  Of course! You can participate in any tour with your own bicycle or rent one. However, we recommend renting because not all spare parts are the same, and only with our bikes can we guarantee the best mechanical assistance.

• What kind of assistance will I have during the trip?

  

  You will always have an emergency phone number to refer to. In self-guided trips, you should be able to perform minor repairs, like replacing a tube in case of a puncture, or fixing a dropped chain, but you can always count on local assistance for more serious breakdowns.

• How do I know if a tour is within my capabilities?

  

  We classify tours on a scale from 1 to 5 based on length, elevation, and complexity of the itinerary, but if you have doubts, contact us and we will help you find the most suitable journey for you.

• What is the cost of renting bicycles?

  

  The rental cost varies depending on the bicycle model and the duration of the tour. For some tours, we offer the possibility to rent different types of bicycles. During the purchase process for each route, you will be asked to indicate your preferred bike type and the corresponding price will be shown, so you can choose freely and without surprises.

• Are rented bikes equipped with accessories like lights or bags?

  

  Yes, rented bicycles are equipped with all necessary accessories to comply with road traffic regulations (lights, bell, etc.). A lock, repair kit, and a bag to carry everything you need for a day in the saddle are always included in the rental. Additionally, we offer the option to request extra accessories based on your needs.

• Are there rental options for electric bicycles?

  

  Certainly, in all our trips, we always offer the choice of an electric bicycle for those who want a more comfortable travel experience.

• Is it possible to have child seats on rented bikes?

  

  On all tours marked as “family tours,” we have child seats that can be mounted on our rental bicycles. We advise you to indicate this requirement at the time of booking to ensure availability.

• How can I check the availability of bikes of a certain size?

  

  We will take care of it; during the booking process, you will be asked to indicate your height so we can find the most suitable bicycle for you.

• Is a deposit required for bike rentals?

  

  No, but in some cases, the local renter may ask for a credit card as a guarantee for the rental.

• In case of a breakdown, how does mechanical assistance work?

  

  In self-guided trips, you should be able to perform minor repairs, like replacing a tube in case of a puncture, or fixing a dropped chain, but you can always count on local assistance for more serious breakdowns. The local assistance will assess the damage with you and, based on the logistics of the stage, will work with you to find the most effective solution to continue your holiday. In guided tours, the guide will intervene on the spot.

• How do I book a tour?

  

  To book a tour, just click on the “Order now” field, fill in all the fields, and pay the deposit. We will take care of checking availability with our correspondents and will confirm within a few hours.

• Why should I book on Lifeonabike?

  

  Because you can compare 220+ tours from 30+ independent local operators in one place, and get a personalised quote instead of guessing. And if your tour is not available or confirmed, you can always opt for a refund of the amount paid, or choose another trip on the platform.

• Should I purchase travel insurance?

  

  We offer medical-luggage insurance for free on all our tours. In addition, we recommend you also take out a cancellation policy; click on this link for more information.

• Can I change the date of my tour after booking?

  

  Yes, it is possible to change the date of the tour after booking, but this may involve penalties or additional costs. We advise you to contact us as soon as possible to discuss your options.

• What payment methods do you accept for bookings?

  

  We accept various payment methods, including credit cards, bank transfers, and online payments. For specific details, consult the payments section on our website.

• Is there a time limit for making the payment after booking?

  

  After making the reservation, there is usually a deadline by which payment must be completed. This deadline is specified in the booking conditions and varies depending on the type of tour.

• Is it possible to book a tour for a large group?

  

  Certainly, we welcome groups of various sizes. We also offer special rates for large groups. Contact us to organize a tailor-made tour for your group.

• How can I cancel my booking and what are the penalties?

  

  Cancellation of the booking can be done by contacting us directly. Penalties vary based on the time of cancellation relative to the tour departure date, as specified in our cancellation conditions.

• Can I book extras like special meals or additional activities?

  

  Yes, we offer the possibility to customize your tour with extra services, including special meals and additional activities. You can request them at the time of booking or contact us directly for more details.

• Can I know in advance the hotels where I will stay?

  

  We give great importance to the choice of facilities and to guarantee you more flexibility in booking, we often have multiple hotels to refer to, so we cannot provide you with the exact list of hotels before booking.

• What is included in the price of the tour?

  

  In each trip, by clicking on “Dates and prices” you can see what is included and what is not. Of course, you can always write to us or call us for more information or clarification.

• How do I get to/return to the starting point?

  

  The journey from and to the starting point of the trip is always excluded, but we can help you find the best available solution.

• Can I request specific accommodations or of a certain standard?

  

  Although we strive to offer a diverse range of accommodations, specific requests for types of accommodation or standards can be met based on availability. We invite you to communicate your preferences at the time of booking to verify the available options.

• How are hotels and accommodations selected?

  

  We select hotels and accommodations based on standards of quality, comfort, sustainability, location, and customer reviews. We are committed to choosing accommodations that offer an authentic experience representative of the region visited.

• Are there options for travelers with special dietary needs?

  

  We warmly welcome requests for special meals for dietary needs such as vegetarianism, veganism, or allergies. It is important to communicate these needs at the time of booking to ensure we can meet them.

• Is it possible to extend my stay in a destination after the tour?

  

  We offer the possibility to extend your stay in some destinations. Please contact us for details and availability in order to organize the best possible extension of your trip.

• Are there optional tours or activities available during the trip?

  

  Yes, there are often optional tours or activities that you can add to your trip. These can vary depending on the destination and season. We will provide you with all the necessary information at the time of booking.

• What are the policies in case of bad weather or unforeseen events during the trip?

  

  Weather is a variable that cannot be controlled, and we recommend you always bring a rain jacket and a dry change of clothes. So even in case of unstable weather, continuing the journey will be a wonderful adventure. If you decide not to cycle, we suggest contacting the emergency number of the local operator who can advise you on the best way to reach the end of the stage.

• How can I be sure of the safety and hygiene of the accommodations?

  

  We ensure that all accommodations meet strict safety and hygiene standards. We perform regular checks and rely on customer feedback to maintain our high standards. The health and safety of our guests are always a priority.