Marketplace Disclosure

Who is Life on a Bike

Life on a Bike (lifeonabike.com) is a marketplace platform operated by Redpilled OÜ, a company registered in Estonia. We connect travellers with independent cycling tour operators across Europe.

We are not a tour operator, travel agency, or organiser. We do not own, operate, or deliver any of the cycling tours listed on our platform. Our role is to facilitate the connection between you and the tour operator who provides the service.

Who are the Tour Operators

The cycling tours listed on Life on a Bike are provided by independent tour operators — small and medium-sized businesses specialising in cycling holidays in their respective regions.

Each operator manages their own routes, pricing, hotel partnerships, bike fleet, and logistics. They are licensed professionals with local expertise and direct relationships with accommodation and service providers along their routes.

How the booking works

When you request a quote through Life on a Bike, we prepare a personalised quote for you based on the tour details, your travel dates, and group size. Once you accept and pay the deposit, we forward your booking to the relevant tour operator, who checks hotel availability and confirms.

If you accept the quote, your contract is with the tour operator directly. The tour operator is the merchant of record and the service provider for your trip. Payment is processed securely and goes to the tour operator.

Life on a Bike facilitates the connection and provides ongoing support, but the tour operator is responsible for delivering the experience on the ground — including hotels, transfers, route materials, and on-trip assistance.

Responsibilities

Travel Protection

Every tour is offered at two rates for the same trip, and you choose one of them in your quote. The standard rate comes with the Tour Operator’s ordinary cancellation conditions. The protected rate (BeSafe Rate Plus) includes cover provided by BeSafe under its own conditions: a refund of up to 100% of what you have prepaid if you cancel for any documentable cause (for example illness, injury or not being able to take leave) up to check-in, with refunds within 7 days, plus assistance during your stay (medical assistance, baggage including theft, roadside assistance).

Complaints and support

If you experience any issue during your trip, contact the tour operator directly — they are best positioned to resolve on-ground problems quickly.

You can also reach out to us at info@lifeonabike.com. We will coordinate with the tour operator on your behalf and work to find a resolution.

For formal complaints regarding the platform service, please write to info@lifeonabike.com with subject line "Formal Complaint". We aim to acknowledge all complaints within 48 hours and provide a resolution within 14 business days.