Common questions
Can I bring my own bike?
Certainly! You can participate in any tour with your own bike or rent one. However, renting locally is often a good idea — the tour operator can provide a bike suited to the terrain and offer on-the-ground mechanical support if needed.
What is the cost of bike rental?
The cost of rental varies depending on the bike model and the duration of the tour. For some tours, we offer the possibility to rent different types of bicycles. During the purchase process, you will be asked to indicate the type of bike you prefer, and the corresponding price will be provided, so you can choose freely and without surprises.
Are rented bikes equipped with accessories such as lights or bags?
Yes, rented bicycles are equipped with all the necessary accessories to comply with road regulations (lights, bell, etc.). A lock, a repair kit, and a bag to carry everything you need for your day out are always included in the rental. Additionally, we offer the possibility to request additional accessories according to your needs.
Are there rental options for electric bikes?
Most tour operators offer the choice of an electric bike for those who desire a more comfortable travel experience.
Can I have child seats on rented bikes?
On all tours indicated as "family tours," child seats are typically available from the tour operator and can be mounted on rented bicycles. We recommend indicating this need at the time of booking to ensure availability.
How can I check the availability of bikes in a certain size?
During the booking process, you will be asked to provide your height so the tour operator can find the most suitable bike for you.
Is a deposit required for bike rental?
No, but in some cases, the local rental provider may require a credit card as a guarantee for the rental.
In case of breakdown, how does mechanical assistance work?
In self-guided trips, you'll need to be able to perform minor repairs, such as replacing a punctured inner tube or putting a fallen chain back in place, but you can always rely on on-site assistance for more serious breakdowns. On-site assistance will assess the extent of the damage with you and, based on the logistics of the stage, work with you to find the most effective solution to continue your vacation. In guided tours, the guide will intervene on the spot.
How do I book a tour?
Browse our selection and choose the tour that inspires you. Select your departure date, number of travellers, bike preferences, and any customisations available for that route. You will receive a detailed quote showing exactly what is included and what is not. If you are happy with it, you pay a deposit to secure your spot. We then coordinate with the local tour operator to confirm availability. Once confirmed, the operator books your hotels and everything is set. If availability is not confirmed, we offer alternatives or issue a full refund of your deposit.
Why should I book on Lifeonabike?
Lifeonabike lets you browse and compare self-guided cycling tours from multiple independent operators in one place. For every destination we aim to partner with as many quality operators as possible, which means we can often confirm availability even during peak season. Because we are not tied to any single operator, our only goal is to help you find the tour and operator that best fits your needs. We provide personal support before, during, and after your trip, and if a tour is not available, we help you find the best alternative.
How do I know if a tour is suitable for me?
We classify tours on a scale from 1 to 5 based on the length, elevation gain, and complexity of the itinerary, but if you have any doubts, contact us, and we'll help you find the most suitable trip for you.
Should I purchase travel insurance?
All tours booked through Lifeonabike include BeSafe Rate Plus, a comprehensive integrated travel protection already included in your quoted price. Coverage includes trip cancellation for medical reasons, flight cancellations or significant delays, and unforeseen events that prevent departure. It also provides cover for trip interruption, medical expenses and assistance while travelling, and baggage protection. You do not need to purchase anything extra — it is already part of your booking.
Can I change the date of my tour after booking?
Yes, you can change the tour date after booking, but this may incur penalties or additional costs. We recommend contacting us as soon as possible to discuss your options.
What payment methods do you accept for reservations?
All payments are processed securely through Stripe. You can pay with any major credit card, PayPal, Apple Pay, or Google Pay.
Is there a time limit to make payment after booking?
After making the reservation, there is usually a deadline by which payment must be completed. This deadline is specified in the booking conditions and varies depending on the type of tour.
Can I book a tour for a large group?
Yes, most operators welcome groups of various sizes and may offer special rates. Contact us and we will coordinate with the operator to arrange a tour for your group.
How can I cancel my reservation and what are the penalties?
Cancellation terms are set by the tour operator and vary by tour. Details are highlighted on each tour page. Contact us and we will coordinate the cancellation process with the operator on your behalf.
Can I book extras such as special meals or additional activities?
Yes, we offer the possibility to customize your tour with extra services, including special meals and additional activities. You can request them at the time of booking or contact us directly for more details.
Can I know the hotels where I will be staying in advance?
We attach great importance to the choice of accommodations, and to provide you with more flexibility during booking, we often have several hotels to refer to. For this reason, we cannot provide you with the exact list of hotels before booking.
What is included in the tour price?
In every trip, by clicking on 'What's included,' you can see what is included and what is not. Of course, you can always write to us or call us for more information or clarification.
How do I get to/from the starting point?
The round trip from home to the starting point of the trip is always excluded, but we can help you find the best available solution.
Can I request specific accommodations or a certain standard?
Although we strive to offer a diverse range of accommodations, specific requests for accommodation types or standards can be met based on availability. Please communicate your preferences at the time of booking to check the available options.
How are hotels and lodging facilities selected?
We select hotels and lodging facilities based on quality standards, comfort, sustainability, location, and customer reviews. We are committed to choosing accommodations that offer an authentic experience representative of the visited region.
Are there options for travelers with special dietary needs?
We gladly accommodate requests for special meals due to dietary needs such as vegetarianism, veganism, or allergies. It is important to communicate these needs at the time of booking to ensure we can accommodate them.
Is it possible to extend the stay in a destination after the tour?
We offer the possibility to extend the stay in some destinations. Please contact us for details and availability to arrange the best possible extension of your trip.
Are there optional tours or activities available during the trip?
Yes, there are often optional tours or activities that you can add to your trip. These may vary depending on the destination and season. We will provide you with all the necessary information at the time of booking.
What are the policies in case of bad weather or unforeseen events during the trip?
Weather is a variable that cannot be controlled, and we recommend always bringing a rain jacket and dry change of clothes. So even in case of unstable weather, continuing the journey will be a splendid adventure. If you decide not to cycle, we suggest contacting the local operator's emergency number, who can advise you on the best way to reach the end of the stage.
How can I be sure of the safety and hygiene of accommodations?
We ensure that all accommodations comply with strict safety and hygiene standards. We conduct regular checks and rely on customer feedback to maintain our high standards. The health and safety of our guests are always a priority.
What kind of assistance do I have during the trip?
You will always have an emergency phone number to refer to. In self-guided trips, you'll need to be able to perform minor repairs, such as replacing a punctured inner tube or putting a fallen chain back in place, but you can always rely on on-site assistance for more serious breakdowns.